Customer support
Mon–Sat, 12:00 PM – 2:00 AM
Frequently asked questions
How long does payment verification take?
Usually within a few business hours after you upload your receipt.
When will my order ship?
Orders are packed after payment is verified. You'll receive the courier's tracking number when the parcel is handed over.
How much is delivery?
It depends on your location. The exact fee is added to your total at checkout once you choose your address.
Do you have same-day delivery?
Yes, by Lalamove for nearby addresses during our same-day hours. The fare depends on the distance and is shown at checkout.
Can I pay Cash on Delivery?
COD unlocks after your first completed prepaid orders.
What are Sooth Coins?
Your own prepaid balance in our store, like load. You top up with GCash, Maya or bank, then pay for orders in one tap. 1 Sooth Coin = ₱1. It is not a loan and not pay-later: you only spend coins you already loaded, plus bonus coins we give you. You get bonus coins when you top up and a discount on items when you pay with coins. Bonus coins expire after 14 days; coins you loaded never expire. Sooth Coins can't be withdrawn as cash.
Can I cancel my order?
Yes, before it ships. Open My Orders and choose Request cancellation.