Shipping & Payment Information
Payment
We accept the payment methods shown at checkout: e-wallets (GCash, Maya), bank transfer, ⭐ Sooth Coins and, for returning customers, Cash on Delivery.
E-wallet / bank transfer: after placing your order, pay the exact total shown, using your order number as the reference, then upload your receipt on your order page. Your order is confirmed only after our team verifies the actual incoming transaction. A screenshot alone is not proof that payment was received.
🪙 Sooth Coins: your prepaid balance in our store (like load, not a loan). Top up in My Account → Sooth Coins, then pay instantly and save on items.
Cash on Delivery: unlocks after your first completed prepaid orders. Please prepare the exact amount for the rider.
Shipping
We ship nationwide by courier (J&T Express). The delivery fee depends on your location and is added to your total at checkout once you choose your address.
Same-day (Lalamove): available for nearby addresses during our same-day hours. The fare depends on the distance and is shown at checkout. We confirm each same-day order before booking the rider.
You will receive the courier's tracking number once your parcel is handed over.
Cancellations & refunds
You can request a cancellation before your order ships. If you paid by e-wallet or bank, your refund is processed only after your original payment is verified and is sent to an account in your name. If you paid with Sooth Coins, the credit goes back to your balance.
🚚 FREE J&T shipping in Luzon, and everywhere else on ₱750+ when you pay with Sooth Coins.
Accepted payment methods
- Sooth Coins
- GCash
- Cash on Delivery (for returning customers)
- BDO
- BPI
Delivery options
| Method | Details | Fee |
|---|---|---|
| Lalamove / Same-day | Motorcycle rider, delivered today | Depends on distance |
| Standard delivery (J&T Express) | 2–7 days after your payment is verified | Depends on location |
Standard delivery (J&T Express) — fee per area
| CAR – Cordillera Administrative Region | ₱75.00 |
| MIMAROPA Region | ₱75.00 |
| NCR – National Capital Region | ₱75.00 |
| Region I – Ilocos Region | ₱75.00 |
| Region II – Cagayan Valley | ₱75.00 |
| Region III – Central Luzon | ₱75.00 |
| Region IV-A – CALABARZON | ₱75.00 |
| Region V – Bicol Region | ₱75.00 |
| NIR – Negros Island Region | ₱105.00 |
| Region VI – Western Visayas | ₱105.00 |
| Region VII – Central Visayas | ₱105.00 |
| Region VIII – Eastern Visayas | ₱105.00 |
| BARMM – Bangsamoro | ₱110.00 |
| Region IX – Zamboanga Peninsula | ₱110.00 |
| Region X – Northern Mindanao | ₱110.00 |
| Region XI – Davao Region | ₱110.00 |
| Region XII – SOCCSKSARGEN | ₱110.00 |
| Region XIII – Caraga | ₱110.00 |
The exact delivery fee is added to your total at checkout as soon as you choose your address.